You Are Not Alone

Hope, Safety & Healing for Survivors

The Janelle Grum Family Crisis Center of East Texas (Women’s Shelter of East Texas Inc.) is a nonprofit organization that empowers survivors of domestic violence and sexual assault. Our agency provides confidential non-judgmental services that are holistic /comprehensive, victim centered, trauma informed and family focused with compassion and respect for every person served.

If you or someone you know is a victim of domestic violence or sexual assault contact our 24/7 crisis hotline

Need Immediate Help?

24-Hour Hotline (Call) 1-800-828-7233 There is free, confidential help available 24-Hour Text Line 936-552-9256 Send a message to text securely with an advocate
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45+
Years of Service
Established in 1979
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24 / 7
24/7 Hotline & Text line
Free, confidential help available for anyone who has experienced domestic violence or sexual assault
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9
Counties Served
Angelina, Houston, Nacogdoches, Polk, Sabine, San Augustine, San Jacinto, Shelby, and Trinity
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100%
Free & Confidential
Shelter, Legal & Counseling

Emergency Shelter

Providing temporary 24 hour shelter 365 Days a year for survivors of Domestic Violence. By trained crisis workers. Immediate intervention through safety planning.

Shelter Details

Connect with an Advocate

Advocates can provide support, crisis intervention, education about domestic violence, and community resources and referrals.

Connect with an Advocate

Safety Planning

A safety plan is a personalized, practical, interactive safety plan to improve your safety while experiencing abuse, preparing to leave an abusive situation, or after you leave.

Safety Planning Details
State of Texas Map with 9 Counties Served Highlighted in Purple: Angelina, Houston, Nacogdoches, Polk, Sabine, San Augustine, San Jacinto, Shelby, and Trinity
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9 Counties Served Angelina, Houston, Nacogdoches, Polk, Sabine, San Augustine, San Jacinto, Shelby & Trinity

Empowering Survivors, Restoring Hope

Every individual deserves a life free from abuse, fear, and coercion. We provide comprehensive, victim-centered advocacy, emergency shelter, and legal support to restore safety and dignity.

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Computer Monitoring Warning

There is no way to completely delete all footprints from a computer or mobile phone. If your device is actively monitored by keyloggers or spyware, it is safest to call our 24/7 hotline from a trusted public phone, or use a public library computer.

Conversations & Connections Official Podcast Cover Artwork - Family Crisis Center of East Texas
Official Podcast Listen & Learn

Conversations & Connections

Tune into the Family Crisis Center of East Texas podcast for inspiring stories of recovery, expert advocacy advice, and education on ending domestic and sexual violence in our communities.

Community Connections Flyers & Event Announcements

East Texas Community Announcements & Events

Explore our upcoming community drives, special events, thrift store celebrations, and prevention outreach initiatives across East Texas.

4th Annual Passion for Purple Luncheon Flyer
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4th Annual Passion for Purple Luncheon

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Support Services Offered

Our agency provides free comprehensive, victim centered, trauma informed services with compassion and respect for every person served.

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24/7 Crisis Hotline

Crisis Workers are staffed 24/7 to answer your call.

24-Hour Crisis Hotline
1-800-828-SAFE (7233)
Confidential Text Line
(936) 552-9256
24/7 Crisis Hotline Staffed Around the Clock - Support, Safety, Hope
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Emergency Shelter

Our emergency shelter serves as a safe, confidential haven for survivors and their children fleeing immediate domestic violence and life-threatening situations. Open 24 hours a day, 365 days a year, our secure facility is continuously staffed by dedicated crisis workers who ensure your physical safety, lodging, warm nutritious meals, clothing, and personal care necessities are provided completely free of charge.

Throughout your stay, compassionate case managers work alongside you to provide trauma-informed emotional care, individualized safety planning, and transition assistance. We help connect residents with essential community resources, legal options, and sustainable housing solutions to restore peace of mind and build a solid foundation for independent living.

Safe 24/7 Emergency Shelter Facility for Women and Children - Family Crisis Center of East Texas
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Domestic Violence Advocacy

Leaving or coping with an abusive relationship can feel isolating and overwhelming, but you never have to walk this path alone. Domestic violence encompasses far more than physical violenceβ€”it often appears through subtle, insidious patterns of emotional manipulation, coercive control, verbal degradation, intimidation, and financial restriction intended to maintain power over another person.

Recognizing warning signs early is essential. Red flags to watch out for include extreme jealousy, possessiveness, constant surveillance or demand for phone and account passwords, explosive outbursts followed by apologies, isolating you from family and friends, blaming you for their anger, controlling your financial access, and making you feel as though you are constantly walking on eggshells.

Research shows that on average, it takes a survivor of domestic violence approximately seven times leaving before they are able to permanently escape an abusive relationship. Leaving takes extraordinary courage and safety planning. Whether this is your first time reaching out or your ninth time leaving, your physical and emotional safety is the most important priority, and our compassionate staff are here to support you without judgment every step of the way.

Confidential Domestic Violence Support and Safety Planning Resources
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Sexual Assault Advocacy

Surviving sexual assault or abuse is a profound trauma, and whether an incident occurred hours ago or years in the past, your feelings and safety matter. Our advocates provide unconditional, confidential crisis care centered entirely around your choices, personal autonomy, and healing timeline.

It is vital to know that sexual violence can occur in any situation or relationship. Marital rape is real, and being married, in a relationship, or previously intimate does not equal consent. Non-consensual sexual acts, sexual coercion, pressure, manipulation, and scenarios that are not commonly discussed or acknowledged are still violations and never okayβ€”regardless of relationship status, setting, or circumstances.

WHAT SHOULD I DO IF I AM SEXUALLY ASSAULTED?

  • Find a safe place β€” anywhere away from your attacker. Ask a trusted friend to stay with you for moral support.
  • Know what happened to you is not your fault.
  • Report the assault by calling 911, or your local law enforcement agency.
  • To preserve evidence of the attack, do not change clothes, bathe, or brush your teeth.
  • Seek medical attention. Even if you know you will never report the assault or have no physical injuries, it is important to determine the risks of infections and pregnancy.
  • You have the right to request a sexual assault exam, even if you do not plan to move forward with law enforcement at this time. Call the hotline if you are in need of assistance.
  • Recognize that healing from sexual assault takes time.
  • Even if the assault happened years ago, know that help is still available.

WHAT IF YOU DO NOT WANT TO REPORT TO LAW ENFORCEMENT?

We can still provide advocacy and other services, including a medical forensic exam and evidence collection. Your evidence will be stored for five years, giving you time to decide how you want to move forward with your case.

Sexual Assault Advocacy and Forensic Exam Support Services
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Human Trafficking Advocacy

Many people believe they know what human trafficking looks like from movies or sensationalized headlines, assuming it only occurs in distant places or international ports. In reality, human trafficking happens right here in our own neighborhoods, local workplaces, and East Texas communities. It involves using force, fraud, or coercion to exploit individuals for commercial sex or labor.

Recognizing the warning signs of trafficking in everyday settings can save lives. Key indicators to watch for include individuals who do not have possession of their own ID, phone, or money; individuals who appear fearful or coached when answering questions; persons with restricted freedom of movement or contact with family; excessive working hours with little or no pay; and living under the control or surveillance of an employer or third party.

We provide comprehensive survivor advocacy, secure crisis lodging, and specialized trauma-informed counseling for survivors of both labor and sex trafficking. Our team works with community task forces and legal advocates to ensure survivors receive immediate safety, basic physical needs, and the legal and emotional support required to rebuild their lives in safety.

Human Trafficking Victim Response and Survivor Advocacy - East Texas
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Teen Dating Violence Awareness

Navigating young relationships can be confusing, and unhealthy patterns like extreme jealousy or controlling behavior often start early. Our Prevention Coordinator and Advocates visit middle schools, high schools, and colleges across East Texas to lead interactive seminars on healthy communication, boundary setting, and recognizing red flags, empowering youth to build safe, respectful relationships.

For parents, teachers, and loved ones, recognizing the subtle signs of dating violence in teens is critical. Key warning signs to watch out for include:

  • Phone Checking & Digital Monitoring: Demanding account passwords, constant location tracking, checking private text messages, or dictating who they can message and follow online.
  • Excessive Jealousy: Accusing the teen of flirting or infidelity, reacting with anger whenever they talk to peers, or demanding constant check-ins.
  • Ignoring Boundaries: Disregarding emotional, physical, or personal limits, or refusing to accept "no."
  • Guilt & Manipulation: Shifting blame, making the teen feel responsible for the partner's emotional outbursts, or using guilt to control decisions.
  • Pressure & Control: Dictating what the teen wears, their daily routine, or the activities and hobbies they participate in.
  • Isolation from Friends & Family: Gradually driving wedges between the teen and their closest friends, parents, or supportive mentors.

If you are concerned about your teenager or if you are a young person feeling uneasy about your relationship, our advocates provide a confidential, safe space to ask questions, discuss concerns, and receive guidance without judgment.

Teen Dating Violence Awareness and Parent Warning Signs
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Child Advocacy Services

Children and pre-teens impacted by domestic abuse or family violence require specialized, nurturing care to heal. A Child Advocate is here to provide dedicated advocacy within the education system, working with schools to ensure young survivors receive supportive academic accommodations, emotional stability, and a safe learning environment.

We offer expressive art and play counseling tailored for younger children to help them communicate and process complex emotions at their own pace, as well as peer support groups for pre-teens to foster healthy boundaries and self-esteem.

Child Advocacy Services and Educational Support for Youth Impacted by Abuse
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Counseling Services

Emotional healing is a vital foundation for long-term recovery from trauma and abuse. Our licensed clinical therapists provide confidential, specialized individual counseling for adult and youth survivors of domestic violence, sexual assault, and human trafficking, helping you process trauma in a safe, gentle, and judgment-free environment.

In addition to one-on-one sessions, we facilitate trauma-informed peer support groups where survivors can connect with others walking similar paths. These supportive group settings foster mutual empowerment, break the painful isolation of abuse, rebuild self-confidence, and teach healthy emotional coping strategies.

Confidential Individual Counseling and Support Groups
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Medical Advocacy

Seeking medical attention following trauma or assault can feel intimidating and overwhelming. Survivors have the option to undergo comprehensive evidence collection with a compassionate, trauma-informed Sexual Assault Nurse Examiner (SANE) nurse who can provide specialized medical care, ensure physical comfort, and respect patient autonomy every step of the way.

SANE nurses and staff work directly with healthcare facilities to explain medical and forensic procedures, coordinate necessary follow-up wellness care, and ensure your evidence is securely preserved. Survivors are supported with connecting to long-term healthcare resources, trauma recovery services, and financial assistance programs like Crime Victims' Compensation to alleviate medical expenses.

Medical Advocacy and SANE Nurse Support Services
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Transitional Housing Program

Finding safe, affordable housing is often one of the greatest hurdles survivors face when seeking permanent freedom from violence. Our 18-month residential Transitional Housing Program provides survivors and their children with a secure, stable living environment designed to bridge the gap between emergency shelter and permanent independence.

Residents in the program receive personalized case management, financial planning guidance, and life skills coaching in a supportive community setting. The program emphasizes self-sufficiency, career growth, and permanent housing placement, empowering families with the time and resources needed to achieve lasting stability.

18-Month Residential Transitional Housing Program toward Self-Sufficiency
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Economic Stability Program

Financial dependency is one of the primary reasons survivors remain in or return to abusive environments. The Economic Stability Program equips individuals with practical tools, skills, and resources to build long-term financial independence and professional confidence.

We provide comprehensive job readiness assistance, including resume development, interview preparation, job search assistance, and connections to vocational and educational opportunities. Clients also receive financial literacy coaching covering household budgeting, banking, credit repair, and sustainable housing strategies.

Economic Stability, Employment, and Job Readiness Program
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Public Education & Awareness

Preventing interpersonal violence and creating safer communities begins with education, open conversation, and widespread awareness. Our outreach team delivers professional trainings, informative workshops, and community presentations to schools, civic organizations, faith communities, businesses, and first responders across East Texas.

Our presentations cover critical topics including identifying the early warning signs of domestic abuse and sexual violence, recognizing the dynamics of human trafficking, teen dating violence prevention, and trauma-informed practices for healthcare and law enforcement professionals.

Contact our Prevention Coordinator at 936-639-1681 for more information and to schedule a presentation at your school or organization!

Public Education, School Presentations, and Youth Awareness Programs
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Battering Intervention & Prevention Program (BIPP)

Creating safer families and breaking cycles of violence requires honest accountability and dedication to personal growth. The Battering Intervention and Prevention Program (BIPP) provides structured educational services for intimate partner violence offenders, designed to enhance victim safety and hold batterers accountable for past abusive behavior.

Following a state-accredited Texas curriculum, our program meets court-mandated educational requirements while challenging participants to take genuine responsibility for their actions. In weekly facilitator-led group discussions, participants examine the dynamics of power and control, learn how to identify personal triggers, and practice de-escalation and respectful communication techniques.

For more information or to enroll in a BIPP session, contact:

(936) 645-4602

Battering Intervention and Prevention Program (BIPP) State-Accredited Educational Classes

Relationship Self-Assessment

If you are unsure if your relationship is healthy, take this quick assessment. This quiz is completely private and run on your browser; no responses are stored or sent over the internet.

Family Crisis Center Thrift Stores

100% of proceeds from our resale stores directly fund free emergency shelter, advocacy, food, and safety programs for survivors of domestic and sexual violence in East Texas.

Family Crisis Center Resale Thrift Stores Providing Community Support and Furnishings to East Texas Survivors
Empowering Survivors

How Your Purchases & Donations Save Lives

When you shop or donate items to our Lufkin and Nacogdoches resale stores, you provide vital financial support for our 24/7 crisis response. In addition, survivors leaving abusive situations receive free vouchers to furnish their new homes with clothing, kitchenware, and furniture at zero cost.

  • Free Vouchers for Shelter Residents: Direct clothing & home essentials provided to families in crisis.
  • 100% Local Reinvestment: All store earnings stay in East Texas to fund emergency shelter operations.
  • Free Pickup Available: We pick up quality furniture and large household donation items.

Store Locations & Hours

Lufkin Thrift Store Call Store
206 W Whitehouse Dr, Lufkin, TX 75904
Store Phone: (936) 634-2324
Hours: Mon – Sat: 9:00 AM – 6:00 PM | Sun: Closed
Nacogdoches Thrift Store Call Store
3909 North Street, Nacogdoches, TX 75965
Store Phone: (936) 569-1494
Hours: Mon – Sat: 9:00 AM – 6:00 PM | Sun: Closed
Donation Guidelines

Accepted Items & Free Pickup Service

We welcome clean, gently used goods. Your donations directly support local families in transition and fund center operations.

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Acceptable Items

  • Clothing & Apparel: Clean men's, women's, youth & infant clothing, shoes, belts, and accessories.
  • Furniture & Housewares: Clean sofas, dressers, tables, dining sets, cookware, dishes, & kitchenware.
  • Electronics & Linens: Working small appliances, lamps, towels, bed sheets, and home decor items.
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Schedule Free Furniture Pickup

Donating large furniture or multiple home items? Our team offers free donor pickup services across East Texas! Call (936) 639-1681 to schedule a pickup.

How You Can Help & Current Campaigns

Join our efforts to support survivors of domestic violence and sexual assault in East Texas. Explore our current drives, upcoming events, and educational initiatives below.

Family Crisis Center Thrift Stores Halloween Release Flyer
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πŸŽƒ Thrift Stores Special Event β€’ Thursday, September 10, 2026

Thrift Store Halloween Release

Come shop a wide variety of Halloween decor, costumes, and much more being released in stores on Thursday, September 10th starting at 9:00 AM!

πŸ“ Locations: Lufkin Thrift Store (206 W Whitehouse Dr) & Nacogdoches Thrift Store (3909 North St).
Family Crisis Center Thrift Stores Christmas Extravaganza Flyer
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πŸŽ„ Thrift Stores Special Event β€’ Thursday, September 24, 2026

Thrift Store Christmas Extravaganza

Christmas decor and more will be released on Thursday, September 24th (9:00 AM – 6:00 PM) with special deals and sales on trees, stockings, lights, yard art, and festive items. Plus, cookies and hot chocolate will be served in stores (while supplies last!).

πŸ“ Locations: Lufkin Thrift Store (206 W Whitehouse Dr) & Nacogdoches Thrift Store (3909 North St).
Family Crisis Center Shelter Housewares and Furniture Donation Drive Flyer
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πŸ›‹οΈ Shelter & Thrift Store Support

Shelter Housewares & Furniture Donation Drive

Help furnish fresh starts for survivors transitioning from our emergency shelter into permanent, safe housing. We are currently accepting new and gently used furniture, housewares, kitchenware, small appliances, home decor, and collectibles at our Lufkin and Nacogdoches Thrift Stores.

Store & Donation Hours: Monday – Saturday: 9:00 AM – 6:00 PM (Closed Sunday).

🚚 Complimentary Furniture Pickup: Donating large furniture items? Call (936) 639-1681 to schedule a home pickup service by our operations crew. (Subject to location availability).
πŸ“ž Call (936) 639-1681 for Pickup
Family Crisis Center After-School & Daycare Educational Presentations Flyer
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🏫 Community Education β€’ 1st–5th Grade

Youth & After-School Prevention Presentations

We'd love to visit your after-school program, daycare, summer camp, or youth organization! The Family Crisis Center of East Texas speaks to students from 1st–5th grade about Healthy Friendships, Consent, Bullying Prevention, and Online Safety.

Our presentations are fun, engaging, interactive, educational, and age-appropriate. Students leave with practical skills they can use every day at school, home, and online.

Schedule a Visit: Contact Stuart Burson at (936) 639-1681 or email SBurson@fccet.com to schedule your presentation today.
Family Crisis Center Consent, Sexual Assault, and Relationships Education Flyer
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πŸŽ“ Prevention Education β€’ Campus & Community

College & Community Prevention Education

Consent. Sexual Assault. Relationships. Words that every college student and community member needs to knowβ€”not only to protect others, but to protect themselves.

The Family Crisis Center of East Texas is available to speak to your campus, organization, or civic group about the importance of knowing about consent, recognizing risk factors of sexual assault, and building healthy relationships.

Book a Speaker: Contact Stuart Burson at (936) 639-1681 or email SBurson@fccet.com to find out how we can benefit your organization.
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Financial Contributions

The Family Crisis Center of East Texas is a 501(c)(3) non-profit organization. Your donations directly support operational costs for our emergency shelter, advocacy programs, and counseling services.

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Volunteer Opportunities

We are always looking for passionate individuals to assist with crisis intervention, child advocacy, community awareness events, administrative support, and thrift store sorting.

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Join Our Team / Employment

Current Openings & Opportunities
πŸ“„ Download Job Application (PDF) β†—
βœ‰οΈ Email your completed job application to kcarver@fccet.com

Legal Advocate

🟒 Now Hiring
πŸ“ Crockett Outreach Office (Crockett, TX)
Plans, coordinates, and implements victim assistance services, safety planning, and justice system advocacy for residential and non-residential survivors.

Thrift Store Cashiers

🟒 Now Hiring
πŸ“ Lufkin & Nacogdoches Thrift Stores
Hiring friendly, dependable retail cashiers to assist customers, process sales, and support community donation intake at both our Lufkin and Nacogdoches resale store locations.

πŸ›’ Family Crisis Center Thrift Stores

Our stores in Lufkin and Nacogdoches accept community donations of clothing, shoes, furniture, and kitchenware. All retail proceeds directly fund outreach support services and emergency vouchers for shelter graduates.

Location

206 W Whitehouse Dr, Lufkin, TX 75904

Store & Donation Hours

Monday – Saturday: 9:00 AM – 6:00 PM

Sunday: Closed

Contact Phone

(936) 634-2324

Location

3909 North Street, Nacogdoches, TX 75965

Store & Donation Hours

Monday – Saturday: 9:00 AM – 6:00 PM

Sunday: Closed

Contact Phone

(936) 569-1494

🚚 Furniture Pickup Service

Donating large furniture items? Call (936) 639-1681 to schedule a complimentary home pickup service by our operations crew. (Subject to location availability).

Call (936) 639-1681 to Schedule

Office Locations & Inquiries

Reach out to our outreach team at any of our offices for appointments, support services, or administrative questions.

Lufkin Administrative Office Call
2401 Davisville Rd, Lufkin, TX 75901
Nacogdoches Outreach Office Call
3909 North Street, Nacogdoches, TX 75965
Phone: (936) 569-1018
SFASU Campus Outreach Call
Stephen F. Austin State University, Nacogdoches, TX
Phone: 936-468-SAFE (7233)
Crockett Outreach Office Call
1512 E Loop 304 Bldg 200, Crockett, TX 75835
Phone: (936) 544-2151
San Augustine Outreach Office Call
112 South Montgomery, San Augustine, TX 75972
Phone: (936) 427-5140

Send a Safe Inquiry

Use this secure form to send questions to our advocates.

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Notice of Non-Discrimination and Notice of Complaints

The Family Crisis Center of East Texas complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, religion, sex, gender identity, age, national origin, disability, or sexual orientation.

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Notice of Non-Discrimination

Discrimination is Against the Law

The Family Crisis Center of East Texas (also called Women’s Shelter of East Texas, Inc.) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, religion, sex (including sexual harassment and pregnancy), gender identification, age, national origin, disability, or any other characteristic protected by law. The Family Crisis Center does not exclude people or treat them differently because of race, color, religion, sex (including sexual harassment and pregnancy), gender identification, age, national origin, disability, or any other characteristic protected by law.

The Family Crisis Center of East Texas:

  • Empowers survivors of domestic violence and sexual assault by providing crisis intervention and advocacy services.
  • Engages the community through education to build awareness and prevent domestic violence and sexual assault.

If you believe that the Family Crisis Center of East Texas has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, sexual orientation or gender identity, you can file a grievance in person, by mail, fax, email or telephone with the Program Director:

Program Director
Family Crisis Center of East Texas
P.O. Box 510
Lufkin, Texas 75902
πŸ“ž Office: 936-639-1681
πŸ“  Fax: 936-633-6280
βœ‰οΈ Email: gharkness@fccet.com
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Notice of Complaints

The Family Crisis Center of East Texas (also referred to as Women’s Shelter of East Texas) complaint procedure is as follows:

Harassment or Discrimination Claim Procedures: Client Complaint Form and Procedure | Employee, Former Employee or Volunteer Complaint Procedure

Individuals who feel they have been subject to discrimination or harassment should report this to their advocate. If an individual is uncomfortable discussing concerns with their advocate a grievance may be filed with the Family Crisis Center of East Texas Program Director. The Program Director will review the grievance in conjunction with the Executive Director in all claims of harassment or discrimination. If a resident or nonresident feels that their concerns need further attention, their grievance will proceed to the Board of Directors and the contact information for the Health and Human Service Commission Family Violence Program will be provided at their request.

Any claim of discrimination or harassment will be monitored and acted on in accordance with this policy. Because the Family Crisis Center of East Texas takes any claim of harassment or discrimination with the seriousness it deserves, a corrective action plan will be put in place that seeks to honor this accessibility policy. Those in violation of this policy will be subject to disciplinary action up to and including termination.

U.S. Department of Health and Human Services Civil Rights Complaint

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
πŸ“ž Phone: 1-800-368-1019 | TDD: 800-537-7697

HHSC Complaint forms are available at http://hhs.gov/ocr/office/file/index.html